Express Cab (Milford, OH) = FAIL!

If you should find yourself in need of a taxicab in Cincinnati you can remove Express Cab of Milford, OH (513-575-0721) from your list.  Totally unprofessional and obviously not wanting any business.

Finding myself in need of a cab today to retrieve my vehicle from the repair shop I began calling several companies just to get someone to answer.  I reached a gentleman at the listed number who seemed pleasant enough but he indicated it would be at least 45 minute wait (acceptable actually) and he would call me back.  A few minutes later the phone rang from a different number and it was a woman who asked if I was calling about a cab.  I said yes and asked which company she was from (wanted to make sure it wasn’t another one calling back from caller ID) and she said Express Cab but went on to say that “if I had called other companies she wasn’t going to bother with me” and hung up just like that.

Now I don’t know what their experience has been but I can only assume they are concerned with people booking multiple companies to play them against each other.  However, I was not doing this but rather just making sure I knew who I was talking to.  (Side note:  Why do almost none of these companies answers with the name of the company? Mighty shady if you ask me.)

Moral of the story, I wouldn’t touch Express Cab with a ten-foot pole and someone else’s money at this point.  If you are needing a cab specifically in the eastern region call Dano’s (513-797-4411, although they can be hard to get on the phone–they do cell phone dispatch via the shift leader) or anywhere in Cincinnati/NKY call Towne Taxi (513-761-7700, the heroes today.)  Towne is a big operation with real radio dispatchers and everything and both the dispatcher and driver were helpful and friendly.

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Random opinions of a slightly jaded geek in Cincinnati, OH, US.

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